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How To Guides

This is information for users on how to use the website and create / modify your account. You can register for an account, exchange files with us or get help if you have forgotten your account credentials. If you need help or have questions about any of our processes please contact us here.

For Employers

• How do I register for an account?
  • Employer Registration Guide (AultCare)
  • Employer Registration Guide (Aultra)
• How do I pickup my monthly files?
  • Picking-up monthly files (AultCare)
  • Picking-up monthly files (Aultra)

For Vendors & Brokers

• How do I register for an account?
  • Vendor / Affiliate Registration Guide (AultCare)
  • Vendor / Affiliate Registration Guide (Aultra)
• How do I pickup my monthly files?
  • Picking-up monthly files (AultCare)
  • Picking-up monthly files (Aultra)

For Providers

• How do I register for an account?
  • Provider Registration Guide (AultCare)
  • Provider Registration Guide (Aultra)

• How do I view drugs requiring prior authorization?
  • Prior Authorization Guide (AultCare)

For Members

• How do I view my EOBs (Explanation of Benefits) for claims online?
  • Online EOB Guide
  • Blue Button Download Guide

All of these guides are in PDF format. You will need Acrobat Reader to open these files. You can download Acrobat Reader for free here.